terms and conditions

Effective Date: 1/1/25

Welcome to www.veenow.co.uk (the “Website”), operated by Veenow LTD, located at Crescent Farm, Waters Upton, Telford, TF6 6NP (“we,” “us,” or “our”). By accessing or using our Website, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these Terms, please do not use our Website.

1. Acceptance of Terms
By accessing or using the Website, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. If you are using the Website on behalf of an organization, you agree to these Terms on behalf of that organization.

2. Changes to Terms
We reserve the right to modify or replace these Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the Website after changes are posted constitutes your acceptance of the new Terms.

3. Use of the Website
You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable laws or regulations.

Infringe on any intellectual property rights.

Upload or transmit viruses or malicious code.

Interfere with or disrupt the Website or servers.

4. Intellectual Property
All content, features, and functionality on the Website—including text, graphics, logos, images, and software—are owned by us or our licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

5. User Accounts
If the Website requires you to create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate your account at our discretion, especially if you violate these Terms.

6. Third-Party Links
The Website may contain links to third-party websites. We do not control and are not responsible for the content or practices of any third-party sites. Your use of such sites is at your own risk.

7. Disclaimer of Warranties
The Website is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the Website will be uninterrupted, secure, or error-free.

8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use or inability to use the Website.

9. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of the Website or violation of these Terms.

10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of England and Wales.

11. Contact Us
If you have any questions about these Terms, please contact us.

Effective Date: 1/1/25

Veenow Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.veenow.co.uk, use our services, or interact with us.

1. Information We Collect
We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, mailing address, etc.

Payment Information: Credit/debit card details, billing address (processed securely via a third-party payment processor).

Technical Information: IP address, browser type, operating system, referring URLs, access times, and pages viewed.

Usage Data: Information about how you use our site or services.

2. How We Use Your Information
We may use the information we collect to:

Process transactions and fulfill orders

Improve our website and customer service

Send marketing and promotional communications (you can opt-out at any time)

Respond to inquiries and customer service requests

Comply with legal obligations

3. Sharing Your Information
We do not sell your personal data. We may share your information with:

Service Providers who assist us in operating our business (e.g., payment processors, shipping providers)

Legal Authorities if required by law or to protect our rights

4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure.

5. Your Data Rights
Depending on your location, you may have the right to:

Access the personal data we hold about you

Request correction or deletion of your data

Withdraw consent or object to processing

Request data portability

To exercise any of these rights, please contact us at hello@veenow.co.uk.

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy
We may update this Privacy Policy from time to time.

9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us.

Terms of Sale

Effective Date: 1/1/25
These Terms of Sale (“Terms”) govern the sale of wine products (“Products”) by Veenow ltd, located at Crescent Farm, Waters Upton, Telford, TF6 6NP (“Seller,” “we,” “us,” or “our”), to customers (“Buyer,” “you,” or “your”). By purchasing our Products, you agree to be bound by these Terms.
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1. Legal Age Requirement
You must be 18 years of age or older (or the legal drinking age in your jurisdiction) to purchase wine from us. By placing an order, you affirm that you meet this requirement. A valid government-issued ID may be required upon delivery.
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2. Order Acceptance
All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraud.
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3. Prices and Payment
All prices are listed in GBP and are subject to change without notice. Payment is due at the time of order unless otherwise agreed. Accepted payment methods include Visa, Mastercard, Credit card.
Prices include applicable taxes and duties. Shipping fees will be added at checkout.
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4. Shipping and Delivery
We currently ship to the following locations: Mainland UK and Wales. Shipping and delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or other external factors.
All wine shipments require an adult signature upon delivery.
Wine deliveries are estimated between 3-5 days.
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5. Risk of Loss
Title and risk of loss pass to the Buyer upon delivery of the Products to the Buyer.
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6. Returns and Refunds
Due to the nature of our Products, all sales are final. We do not accept returns or exchanges unless the item you received is damaged or incorrect. If so, please contact us at hello@veenow.co.uk within 24 hours of delivery. Include a description and photo of the issue within 24 hours of accepting the delivery.
Should a return be necessary due to damage or incorrect product delivery, the product should be returned unopened, untampered, in its original condition within 7 days and the cost will be bared by us.
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7. Compliance with Laws
You are solely responsible for compliance with all applicable local, state, and federal laws regarding the purchase, shipment, and consumption of alcoholic beverages.
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8. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your purchase or use of the Products.
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9. Force Majeure
We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including acts of God, natural disasters, labour strikes, war, or government restrictions.
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10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom without regard to its conflict of law principles.
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11. Contact Information
For questions or concerns regarding your purchase, please contact us at:

📧 Email: hello@veenow.co.uk

📞 Phone: 07403 236560

🌐 Website: www.veenow.co.uk